Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

"Potential Delays: We strive to deliver your candles on time and in pristine condition. However, please be aware that during peak seasons or due to unforeseen circumstances such as high order volumes or postal service disruptions, there might be delays in the processing and delivery of your orders. Rest assured that we are committed to keeping you updated and minimizing any inconveniences."

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at scentelligencecandle@gmail.com with your name and order number, and we will look into it for you.