Shipping policy

Scentelligence Candle Refund & Return Policy

Returns

We want you to feel confident shopping with Scentelligence Candle. We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unused, unopened, and in its original condition and packaging. Proof of purchase or your order number is required.

Because fragrance is personal, candles, wax melts, room and linen sprays, and other home-fragrance products that have been opened or used cannot be returned based on scent preference.

To request a return, please contact us at scentelligencecandle@gmail.com before sending any item back. If your return is approved, we will provide instructions for where and how to send your package. Items returned without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for standard returns. Original shipping charges are non-refundable.

If your order arrived damaged, defective, or incorrect due to an error on our part, Scentelligence Candle will work with you to resolve the issue at no additional cost.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or you received the wrong product, contact us as soon as possible at scentelligencecandle@gmail.com.

Please include your order number and clear photos of the item and packaging so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used candles, wax melts, room and linen sprays, or other fragrance products
• Custom or personalized orders
• Corporate or special-order products
• Gift cards
• Final-sale items

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not process direct exchanges. If you would like a different fragrance or product, request a return for the eligible original item. Once the return is approved, you may place a new order for the item you prefer.

Refunds

Once we receive and inspect your approved return, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days after approval for your bank or credit card provider to process and post the refund.

Original shipping charges and return shipping costs are not refundable unless the return is due to a damaged, defective, or incorrect item.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at scentelligencecandle@gmail.com. We will do our best to accommodate cancellation requests, but orders that have already been processed or shipped cannot be canceled.

Questions

For questions regarding returns, refunds, damaged orders, or your purchase, contact us at:

scentelligencecandle@gmail.com